Refund policy

Return & Refund Policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unopened, unused, and in its original packaging. You must also provide proof of purchase.

To start a return, contact us at support@klenvsol.com. If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior authorization will not be accepted.

Damages and Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@klenvsol.com so we can make it right.

Non-Returnable Items

Because our products are food items, opened seasonings, spices, and rubs cannot be returned or refunded for safety and quality reasons. We also do not accept returns on sale items, gift cards, or custom products.

Exchanges

If you received a damaged or incorrect item, we will gladly replace it at no additional cost.

Refunds

Once we receive and inspect your approved return, we will notify you of the refund status. Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your financial institution.

For questions regarding returns or refunds, contact us at support@klenvsol.com.